Originally by: Joseph Vienne

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Edited by: Joseph Vienne on 14/02/2011 19:23:37
Edited by: Joseph Vienne on 14/02/2011 19:21:57
Ok. I understand progress moves on and the like and I have no issue with that part of it. I even understaqnd having to make a hard choice as a business and the decision to no longer provide a service to some of your customer base. So from that perspective I am not upset. I also understand that this was a technological development that wasn't forseen--all good.

What isn't good is a business who makes such a change, gives no direct and timely notification to its PAYING customers and then has a dev post, "See my blog" which says nothing more than, "Yep--we aren't helping you anymore--sorry.".

As it turns out, I have an AMD XP machine on with the best 462 cpu and motherboard made. Additionally, I have maxed out dual channel ram and a 1 gig Saphire Radeon graphics card with a ddr3 chipset. It isn't a "throw away" system and its played Eve fine on full graphics settings.

But beyond all that--I paid a year in advance six months ago...which means I still have prepaid another six months of play.

While it isn't the reponsibility of a dev, it is the reponsibility of the company to offer refunds or some sort of compensation and a timely notification that such things are available not a "most people don't mind so too bad for you" post and a software change that immediately and fully terminates their paid game service....unless they buy a new computer.

In my own case, I actually do have access to a newer machine but I had budgeted well in advance to purchase it. There needs to be a prominently displayed offer of remedy for those poor 0.3% sods who had paid access to the game barred as a result of a business decision. This has nothing to do with game play, it has everything to do with good business practice. Please pass this along if you can.

And as to "posted in the dev notes and blogs almost a month back"--some of us take a month off to work on business and the like.

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